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ATTENTION: Effective Monday, March 16, 2020, all in-person diploma and student document services are temporarily suspended until further notice. The Office of the University Secretary will be working remotely and our physical office will be closed. The best way to reach a staff member for assistance is by e-mail. Response and order processing times may be delayed, and not all services are available. At this time, we cannot receive mail or deliveries, so please do not send any requests by mail or via delivery carriers such as UPS or FedEx.

DEGREE VERIFICATION: You can receive instantaneous degree verification through the National Student Clearinghouse and you can order electronic transcripts that will be delivered within minutes.

Diplomas and Replacement Diplomas

University of Pennsylvania

Diplomas and Other Student Document Services

Effective March 16, 2020, and until further notice, there will be no walk-in hours. The Office of the University Secretary will be working remotely and our physical office will be closed. The best way to reach a staff member for assistance is by e-mail. Response and order processing times may be slower than usual.

WALK-IN HOURS

Day Hours
Monday: 11 a.m. - 1 p.m.
Tuesday: 11 a.m. - 1 p.m.
Wednesday: By appointment
Thursday: 3 p.m. - 4:30 p.m.
Friday: 10 a.m. - 12 p.m.

Other hours by appointment.

Location: 3160 Chestnut Street, Suite 200 (temporary location as of February 19, 2020). You must travel down a small driveway to reach our front door. We do not have an entrance directly on Chestnut Street.

If you need to pick up or drop off diplomas or other diploma-related documents, you may do so during walk-in hours.

If you cannot visit during walk-in hours, you can request an appointment by contacting the Diploma Coordinator using the e-mail address found at the bottom of this page.

General Diploma Information

The University of Pennsylvania diploma has been printed in Latin since its first graduating class in 1757. The size of the current diploma is 9 5/8 inches by 12 1⁄4 inches.

Diplomas are issued three times each year, in May, August, and December. The diplomas of May graduates are mailed in July, the diplomas of August graduates are mailed in October, and the diplomas of December graduates are mailed in late-February.

Please note that the University does not issue electronic diplomas.

Graduation Diplomas

Diplomas will be mailed approximately 8-10 weeks following the official degree conferral date (i.e., the date appearing on your diploma). Your diploma will be mailed once your degree has been posted by your school and if you are in good financial standing. You can confirm that your degree has been posted by logging into Penn InTouch. If your degree has not been posted, you should contact your school.

Diplomas will only be mailed to the permanent or temporary address. The local address will not be used. If you are requesting that your diploma be mailed to your temporary address, please note the following dates.

  • For May diplomas, the temporary address should begin no later than June 7 and end no earlier than September 30. The temporary address must be updated no later than June 7.
  • For August diplomas, the temporary address should begin no later than September 1 and end no earlier than November 30. The temporary address must be updated no later than September 1.
  • For December diplomas, the temporary address should begin no later than January 15 and end no earlier than March 31. The temporary address must be updated no later than January 15.

Failure to update the temporary address prior to the dates listed above will result in the diploma being mailed to the permanent address.

PICKING UP YOUR DIPLOMA ON CAMPUS: Due to COVID-19 restrictions, we are currently unable to offer diploma pick up as an option. If you prefer to pick up your diploma on campus, please complete a Diploma Pick Up Request. Deadlines to submit pick up requests are the same as those listed above for address changes (June 7, September 1, and January 15).

TRACKABLE EXPRESS SHIPPING: Due to COVID-19 restrictions, we are currently unable to offer express shipping as an option. Shipping diplomas via the U.S. Postal Service is the only available option, and packages will not include tracking information. During this time, if possible, we strongly encourage all graduates to have diplomas shipped to U.S. addresses. It can take up to 8-10 weeks for diplomas to reach some international destinations when shipped via the U.S. Postal Service. If you would like to purchase trackable express shipping for your diploma, you can do so via the online request form. This must be arranged before June 7 (for May diplomas), before September 1 (for August diplomas), and before January 15 (for December diplomas). Otherwise, diplomas will be shipped via First-Class U.S. Mail (not trackable) to the permanent or temporary address as stated above.

DIPLOMA NAME INFORMATION: For the name you select to be printed on your diploma, the first and last names must match the first and last names that have been registered with Penn. If the name being requested for the diploma differs significantly from the name on the official student record, a name change request must be submitted to the University Registrar, 3451 Walnut Street, 150 Franklin Building. If you request a name for your diploma that does not match your registered name with the University, and do not submit the name change prior to the diploma printing, your registered name will be printed on your diploma. No additional titles, such as Esq., Dr., etc., will be permitted on the diploma.

Diplomas Damaged in Shipment

Diplomas damaged in shipment will be replaced free of charge providing that the diploma office is notified within one-year of the degree conferral date. To report a damaged diploma, please complete a Damaged Diploma Replacement Request.

Missing Diplomas and Diploma Mailing Address Inquiries

Diplomas are mailed 8-10 weeks after graduation and are not considered missing until 8 weeks from their mailing date. Diplomas sent to the wrong address are often returned to the Office of the University Secretary. If your diploma is returned, you will be contacted for a new address. Please do not report your diploma as being lost or missing until the time frames specified above have passed.

If it has been 8 weeks since your diploma was mailed and it has not arrived, or you want to know to what address your diploma was sent, please submit a Missing Diploma/Mailing Address Inquiry.

If you received your diploma, but have since lost it, please see the section below on replacement diplomas.

Replacement Diplomas (see above for diplomas damaged in shipment)

A replacement diploma will be issued upon request and can be ordered online or with an application form. Penn does not issue electronic copies of diplomas. A replacement displays the signatures of the current officials but shows the original date of graduation. A statement reading “Replacement Diploma Issued on (Month, Date, Year)” will be printed at the bottom of the diploma to indicate that it is not an original. The fee for a replacement diploma is $100, and the processing time is up to 8-10 weeks.

The name printed on the replacement will be the name from your original diploma. If you have legally changed your name, please order your replacement using the downloadable form (link provided below) and submit it with a copy of the documentation verifying your legal name change. A special note to Penn Law School alumni: If you are requesting a replacement diploma due to a gender-related name change, please visit the Penn Law School website to review its policies.

There are two ways to order a replacement diploma:

1.) Online: If you know your PennKey and password*, you can order a diploma using the online request form. (If you are requesting a name change, you must also download and complete the Application Form for a Replacement Diploma (PDF) and submit documentation of your legal name change.)

2.) Downloadable Form: Due to COVID-19 restrictions, we are currently unable to receive mail. Documents mailed to us (or shipped via carriers such as UPS and FedEx) will not be processed until COVID-19 restrictions are lifted for the University of Pennsylvania. If you do not know your PennKey and password*, please download and complete the Application Form for a Replacement Diploma (PDF) and submit your payment via check or money order (payment and mailing details can be found on the form). Please be advised that any mail sent while COVID-19 restrictions are active will not be processed until restrictions are lifted for the University of Pennsylvania.

*If you do not know your PennKey and password, but graduated in 1975 or later, you may request one from the PennKey alumni support website.

Diploma Translations

Effective March 16, 2020, and until further notice, we are only able to provide digital copies of English diploma translations. We are unable to provide hard copies at this time.

The University of Pennsylvania diploma has been printed in Latin since its first graduating class in 1757. If you would like to read the English translation online, please visit the general diploma translation page.

You can also request a personalized translation, printed on University letterhead, that includes your name, degree, and graduation date. Translations are printed on University letterhead, they are not an actual Penn diploma printed in English. As of May 2020, notarized and unnotarized versions of the English translation are now being offered (different fees apply). The processing time is up to 4 weeks and cannot be expedited. At this time, only digital copies of translations can be provided.

How to order an English diploma translation:

At this time, we are only able to process orders placed using our online request form. You must know your PennKey and password* to access the online request form.

*If you do not know your PennKey and password, but graduated in 1975 or later, you may request these credentials from the PennKey alumni support website.

Verification of Graduation  

The Office of the University Registrar provides a number of services to verify a student's status. You can receive instantaneous degree verification, for a small fee, through the National Student Clearinghouse. Degree verification documents can be obtained free of charge from the Registrar's Office. Further information about verifying degrees and ordering transcripts can be found by visiting Student Registration and Financial Services. 

Certification of Documents (Notarization/Apostille/State Seal)

Effective May 13, 2020, and until further notice, diplomas can only be notarized electronically. This means you must provide us with a digital scan of the diploma to be notarized. We are unable to notarize hard copies at this time.

While COVID-19 restrictions are active, the Office of the University Secretary can only electronically notarize digital scans of Penn diplomas.

Apostilles and state seals are handled by the Commonwealth of Pennsylvania. It is the graduate's responsibility to compile the necessary documents and submit them to the Commonwealth. Please visit the Commonwealth website and follow the instructions for how to obtain an apostille or state seal.

Checklist for Requesting an Electronic Notarization of a Penn Diploma

  1. Download and complete the form to request an electronic notarization of a diploma (PDF).
  2. Provide a digital scan of the diploma to be notarized. If you no longer have a copy of your diploma, you must first place an order for a replacement diploma to be notarized. We do not have copies of student diplomas on-file. You must provide us with a digital scan of the diploma.
  3. Submitting payment: Please send an e-mail to diplomas@pobox.upenn.edu to request payment instructions for electronic diploma notarization. We are currently unable to accept payments via check or money order. Payments can only be accepted through our online request form. You must know your PennKey and password* in order to access the online request form.
  4. Processing time is up to four weeks and cannot be expedited.

*If you do not know your PennKey and password, but graduated in 1975 or later, you may request these credentials from the PennKey alumni support website.

NOTARIZED TRANSCRIPTS: The Office of the University Registrar handles requests for notarized transcripts. Due to COVID-19 restrictions, the registrar is evaluating all notarization requests on a case-by-case basis and services are limited. If you have a true emergency need for notarized transcripts, please contact the Office of the University Registrar to discuss your needs. To request notarized transcripts, please complete the Application Form for an Apostille/State Seal on Transcripts (PDF). Send this form and payments to the Office of the University Registrar. Please be advised that any mail sent while COVID-19 restrictions are active may not be processed until restrictions are lifted for the University of Pennsylvania.

Contact Information

For additional information about any of the services above, please contact:

Office of the University Secretary
University of Pennsylvania
3160 Chestnut Street, Suite 200 (temporary location as of February 19, 2020)
Philadelphia PA 19104
Phone: (215) 898-7007
Fax: (215) 898-0103 
E-mail: diplomas@pobox.upenn.edu